Shop sustainably: How to avoid returns and protect the environment!

It is important to us that you choose every product carefully and make conscious purchasing decisions. Returns cause high costs and place an additional burden on our environment. Choose a product that you want to keep and check the size chart, product description and pictures carefully.

We do NOT offer free returns. Regarding the return shipment to us in Austria 🇦🇹, you are welcome to use a shipping service provider of your choice.

Return instructions:

If you wish to return the goods to us, you must bear the direct costs of returning the goods. We cannot accept unstamped return parcels. Send the goods back to us in their original packaging and with all packaging components. Please ensure that returned items are not damaged, soiled or show signs of use and enclose the delivery note with the return to ensure smooth processing.

The return address is:

Figl KG
c/o Woofshack Returns
Am Moosfeld 2
3452 Atzenbrugg
Austria

Simply select a shipping partner of your choice and send the parcel with sufficient postage to the return address above.

🔄 Exchange: Please complete the delivery note with the exchange request and enclose it with the return or place a new order directly in the shop.

Need more help with returns?

Send us an email to let us know how we can help you, and a customer service representative will get back to you as soon as possible. Please be sure to include your order number (if you have one).

Contact our Customer Service at service@woofshack.com