FAQ Help - The best tips:

How long does shipping take?

Your order will be dispatched from our warehouses in Germany or Austria on the same day or the next working day at the latest. Within Germany and Austria, your parcel should therefore be with you within 1-2 days. Delivery usually takes place on the next working day.

How much does shipping cost?

From an order value of €59, shipping is free for you within Austria and Germany. Below that, the shipping costs are only € 6.95. Shipping costs for other countries can be found here: Shipping costs

Which countries do you ship to?

We ship to Germany, Austria, Italy, France, the Netherlands, Belgium, Hungary, Slovenia, the Czech Republic, Slovakia and Spain.

How can I pay?

In addition to Visa, Mastercard, American Express, Maestro, Bancontact, Klarna Pay now, Klarna Pay later, iDeal, eps Bank Transfer, you can also use Apple Pay and Google Pay.

Can I order as a guest?

YES, because we want to offer you an uncomplicated and pleasant shopping experience by avoiding time-consuming registration processes. So you can start shopping with us straight away!

How does a return work?

We hope that you like our products. If you are not satisfied for any reason, you can return the goods at your own costs within 30 days. Click here for the return instructions.

Do you deliver to packing stations?

Unfortunately not, as we use different delivery service providers depending on the warehouse. (Post.at, DHL, GLS and DPD)

Do you currently have discounts?

YES! We want to make sure you're happy with your purchase from us. We also want you to not only get a high quality product, but also pay a good price for it.

With this code - DOGSMAKEOURLIVESWHOLE - you will receive an exclusive discount. Have fun shopping!

Do you need more information?

Send us an email to let us know how we can help you, and a customer service representative will get back to you as soon as possible. Please be sure to include your order number (if you have one).

Contact our Customer Service at service@woofshack.com