FAQ Subscription

You can easily set up your subscription on the specific product page. There you will find all the available options and can select the individual feed amount and the desired interval. Incidentally, you can also set up a subscription for other regular items such as food supplements, snacks or care products.

Yes, you can organise your regular deliveries flexibly and have the products you want delivered at different times.

Yes, it's easy to do that with us. One-time orders can be easily combined with your subscription. Simply access your subscriptions in your customer account or in this subscription management (https://www.woofshack.com/en/a/subscriptions/login) and add any product from our shop as a one-time purchase. The one-time purchase is possible for all products in the shop, even those that cannot be ordered by subscription.

The subscription period is completely flexible and can be customised by you. You can pause, skip, reactivate, reschedule or cancel your subscription at any time without providing a reason. You can choose between deliveries at intervals of two to twelve weeks.

Shipping for subscriptions is handled the same way as for one-time purchases. Please refer to the shipping costs for your country in our shipping costs table (https://www.woofshack.com/en/policies/shipping-policy). There are no additional fees for subscriptions.

Changes to your subscription can be made until the day before the next payment date. You will receive a reminder email about the upcoming subscription charge three days before your next payment. This gives you plenty of time to make adjustments.

Of course! You can pause, skip, reactivate or reschedule your subscription at any time – ideal for holiday periods or special circumstances.

Currently, you can use either a credit card or PayPal for your subscription.

There is no limit! You can create as many subscriptions and products as you need – perfect for different pets or different delivery intervals.

Your first delivery will be processed and prepared for dispatch on the next working day after payment has been made. Usually, the delivery will be handed over to the shipping company and the tracking number will be sent by email on the same day. Subsequent deliveries will always be triggered on the day following the next subscription charge at the selected interval.

You can easily make changes in your customer account under "Subscriptions" or in the customer portal for subscription management (https://www.woofshack.com/en/a/subscriptions/login) – simple and user-friendly!

You can cancel your subscription via your customer account in the "Subscriptions" section or in the customer portal for subscription management (https://www.woofshack.com/en/a/subscriptions/login). No questions asked – quick and easy.