FAQ - Order & Shipping
How long does shipping take?
Your order will be dispatched from our warehouses in Germany or Austria on the same day or the next working day at the latest. Within Germany and Austria, your parcel should therefore be with you within 1-2 days. Delivery usually takes place on the next working day.
How much does shipping cost?
From an order value of €59, shipping is free for you within Austria and Germany. Below that, the shipping costs are only € 6.95. Shipping costs for other countries can be found here: Shipping costs
Which countries do you ship to?
We ship to Germany, Austria, Italy, France, the Netherlands, Belgium, Hungary, Slovenia, the Czech Republic, Slovakia and Spain.
How can I pay?
In addition to Visa, Mastercard, American Express, Maestro, Bancontact, Klarna Pay now, Klarna Pay later, iDeal, eps Bank Transfer, you can also use Apple Pay and Google Pay.
Can I order as a guest?
YES, because we want to offer you an uncomplicated and pleasant shopping experience by avoiding time-consuming registration processes. So you can start shopping with us straight away!
How does a return work?
We hope that you like our products. If you are not satisfied for any reason, you can return the goods at your own costs within 30 days. Click here for the return instructions.
Do you deliver to packing stations?
Of course. Please simply enter your personal postcode for the name and the Packing Station for the street in the checkout.
Do you currently have discounts?
YES! We want to make sure you're happy with your purchase from us. We also want you to not only get a high quality product, but also pay a good price for it.
With this code - DOGSMAKEOURLIVESWHOLE - you will receive an exclusive discount. Have fun shopping!
³Information on the authenticity of customer reviews
Each consumer review is checked for authenticity prior to publication to ensure that reviews only come from consumers who have actually purchased/used the reviewed products. The verification is carried out either by manual verification in the form of a comparison of the rating with the order history of the merchandise management system in order to make a previous product purchase a necessary condition for publication or by sending individualized links to consumers after completion of an online order that lead to an online rating form and ensure that access to the rating function is only granted to consumers who have actually purchased a product.
More than 35.000 customers already trust us
Saskia Ettl, 17. April 2024Judge.me
First of all, I would like to rate the company's really excellent service. They responded immediately to my request.
I find the material itself very stable.
ShopVoter-4408561, 18. Mai 2024Shopvote
Great selection of items that are dispatched super fast. This dog harness also fully meets the expectations, compared to the previous model some changes have been made (material buckle) which hopefully will not have a negative effect. However, it is now machine washable, which is of course a huge advantage over its predecessor.
Sonja, 17. Mai 2024Trustpilot
Fast delivery and great quality. Support also responds very quickly and in a friendly manner. I can only recommend it
ShopVoter-4356919, 6. April 2024Shopvote
Large selection, finally found the right chest harness for my 3-legged dog after a long search on the internet. The telephone advice was immediately available and very competent.
Brigitte, 16.05.2024Judge.me
Very satisfied with the products. Fast delivery. I will order again. Many thanks. 👍🏻
Daniel, 29. März 2024Trustpilot
Top quality, the detailed advice is awesome and on top of that, lightning-fast delivery. Can recommend woofshack.com to anyone 😎
ShopVoter-4423134, 30. Mai 2024Shopvote
Uncomplicated and fast delivery
ShopVoter-4302088, 26. Februar 2024Shopvote
Unusually good selection of outdoor equipment even for very small dogs (in this case dwarf spitz), very good size advice on the website (in this case accurate size estimate, which deviates from the manufacturer's recommendation), fast shipping, normal payment methods, prices in line with quality.
Johanna Cantor, 26. März 2024Judge.me
TURBO delivery - the very next day! - and TOP items!
Birgit Marcon, 11. April 2024Trustpilot
Super products - great online size advice - fast delivery - anytime again! 🥰
ShopVoter-4395966, 07. Mai 2024Shopvote
The service and advice are excellent.
ShopVoter-3817105, 25. April 2024Shopvote
Uncomplicated handling
Ralf Cremer, 29. August 2022Judge.me
Super service, gladly again.
Michael, 15. August 2022Judge.me
Exceptional service, fast handling - will recommend for sure
Kunde-1267846, 2. April 2024Shopvote
I was very satisfied with the service and especially the fast delivery.
Kunde-2970260, 1. Juni 2024Shopvote
I am very satisfied Shipping is fast Price is okay
Julia, 6. August 2022Judge.me
Everything is great. ********
Liu, 10. August 2022Judge.me
Good quality, price performance is right, everything is great!
ShopVoter-4328996, 16. März 2024Shopvote
Everything was perfect and delivered promptly
Rated with 4.8 out of 5 stars based on over 3.000 reviews.