Shipping policy
By default, we ship to the countries listed below. Depending on the size of your order, the shipment will be delivered by Austrian Post, GLS, DPD or DHL. Respective shipping costs are listed below.
Notes on customs clearance for non-EU countries:
In some cases, further costs may apply for deliveries to countries outside of the European Union, which we cannot be held responsible for and which must be paid for by you. This includes, for example, bank fees for the money transfer (e.g. remittance fees, exchange rate fees or import procedure costs or taxes (e.g. customs)). Further information can be found Taxation Customs, and for import procedure taxes at Auskunft EZT Online and particularly for Switzerland at Xtares Switzerland or United Kingdom at Tax and Duty UK.We deliver to the following countries at these shipping costs:
Germany |
€ 6,95 (free shipping over 59 €²) |
Austria |
€ 6,95 (free shipping over 59 €²) |
Italy |
€ 14,95 (free shipping over 100 €²) |
France |
€ 14,95 (free shipping over 100 €²) |
Netherlands |
€ 14,95 (free shipping over 100 €²) |
Belgium |
€ 14,95 (free shipping over 150 €²) |
Hungary |
€ 14,95 (free shipping over 150 €²) |
Slovenia |
€ 14,95 (free shipping over 150 €²) |
Luxembourg |
€ 14,95 (free shipping over 150 €²) |
Czech Republic |
€ 14,95 (free shipping over 150 €²) |
Slovakia |
€ 14,95 (free shipping over 150 €²) |
Poland |
€ 14,95 (free shipping over 150 €²) |
Denmark |
€ 14,95 (free shipping over 150 €²) |
Finland |
€ 22,95 (free shipping over 150 €²) |
Sweden |
€ 19,95 (free shipping over 150 €²) |
Liechtenstein |
€ 19,95 (free shipping over 150 €²) |
Spain |
€ 24,95 (free shipping over 200 €²) |
Portugal |
€ 27,95² |
Lithuania |
€ 27,95² |
Latvia |
€ 27,95² |
Estonia |
€ 27,95² |
Ireland |
€ 29,95² |
Croatia |
€ 29,95² |
Romania |
€ 29,95² |
Bulgaria |
€ 29,95² |
Greece |
€ 29,95² |
Cyprus |
€ 29,95² |
Malta |
€ 29,95² |
Iceland |
€ 29,95² |
Switzerland |
€ 19,95² no shipping of dog food, snacks & supplements |
United Kingdom |
min. order value € 150 (from € 150 the shipping costs are € 29.95²) no shipping of dog food, snacks & supplements |
USA |
€ 39,95² no shipping of dog food, snacks & supplements |
Canada |
€ 39,95² no shipping of dog food, snacks & supplements |