Shipping policy

By default, we ship to the countries listed below. Depending on the size of your order, the shipment will be delivered by Austrian Post, GLS, DPD or DHL. Respective shipping costs are listed below.

Notes on customs clearance for non-EU countries:

In some cases, further costs may apply for deliveries to countries outside of the European Union, which we cannot be held responsible for and which must be paid for by you. This includes, for example, bank fees for the money transfer (e.g. remittance fees, exchange rate fees or import procedure costs or taxes (e.g. customs)). Further information can be found Taxation Customs, and for import procedure taxes at Auskunft EZT Online and particularly for Switzerland at Xtares Switzerland or United Kingdom at Tax and Duty UK.

We deliver to the following countries at these shipping costs:

Germany
€ 6,95 (free shipping over 59 €²)
Austria
€ 6,95 (free shipping over 59 €²)
Italy
€ 14,95 (free shipping over 100 €²)
France
€ 14,95 (free shipping over 100 €²)
Netherlands
€ 14,95 (free shipping over 100 €²)
Belgium
€ 14,95 (free shipping over 150 €²)
Hungary
€ 14,95 (free shipping over 150 €²)
Slovenia
€ 14,95 (free shipping over 150 €²)
Luxembourg
€ 14,95 (free shipping over 150 €²)
Czech Republic
€ 14,95 (free shipping over 150 €²)
Slovakia
€ 14,95 (free shipping over 150 €²)
Poland
€ 14,95 (free shipping over 150 €²)
Denmark
€ 14,95 (free shipping over 150 €²)
Finland
€ 22,95 (free shipping over 150 €²)
Sweden
€ 19,95 (free shipping over 150 €²)
Liechtenstein
€ 19,95 (free shipping over 150 €²)
Spain
€ 24,95 (free shipping over 200 €²)
Portugal
€ 27,95²
Lithuania
€ 27,95²
Latvia
€ 27,95²
Estonia
€ 27,95²
Ireland
€ 29,95²
Croatia
€ 29,95²
Romania
€ 29,95²
Bulgaria
€ 29,95²
Greece
€ 29,95²
Cyprus
€ 29,95²
Malta
€ 29,95²
Iceland
€ 29,95²
Switzerland
€ 19,95²
no shipping of dog food, snacks & supplements
United Kingdom
min. order value € 150 (from € 150 the shipping costs are € 29.95²)
no shipping of dog food, snacks & supplements
USA
€ 39,95²
no shipping of dog food, snacks & supplements
Canada
€ 39,95²
no shipping of dog food, snacks & supplements


Advice for the case of part cancellation:

²Should you submit a return request for your order and/or exercise this right after submission of your contractual declaration regarding only part of your order, with the result that the previously mentioned amount has fallen short because of the amount you no longer need to pay and/or the amount we are refunding to you, we reserve the right to collect the pro rata shipping cost for the remaining part of the order from you. However, this only applies if we had already informed you of the amount of the shipping costs before the submission of your contractual declaration for the remaining part of your order, or if you were able to easily calculate the appropriate shipping cost on the basis of our data prior to submitting your contractual declaration.