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Our Money-Back-Guarantee conditions

1) In addition to your legal right to revocation, we offer you the right to return the goods to us within 30 days.

2) The deadline for the Money-Back-Guarantee starts from the date on which you or a third party designated by you, who is not the carrier, has taken or has final possession of the goods. The timely sending of the goods will be sufficient to meet the deadline.

3) Returned goods must be sent to the following address:

The return address is:

LKV Logistik GmbH
c/o Figl KG - woofshack.com
Salzachtalstrasse 47
5400 Hallein
Austria

4) The return of the goods will be at your own risk.

5) The goods must be returned in their original packaging (if the goods were delivered in the appropriate packaging) and they must be complete, unused and undamaged.

6) You will bear the direct cost of returning the goods. Tips for the smooth processing of returns can be found here: Returns

7) Under the above conditions, we will refund you the purchase price and any possible delivery costs for the goods immediately and at the latest within fourteen days of the day on which we receive the goods. When making this refund, we will use the same method of payment that you used for the original transaction, unless it has been expressly agreed with you otherwise.

8) This money-back guarantee does not limit your legal right to revocation or your rights regarding any possible defects.

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